Managing Conflict (.5 Day) Date:TBD

Category
0
Course Title Managing Conflict (.5 Day) Date:TBD

Course Specifications
Course number UBS10012
Course length .5 Day

Course Description
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively.

You will identify the sources of conflict and how to manage conflict effectively

Audience
Any business professional who encounters conflict in the workplace.

Prerequisites
There are no prerequisite skills for this course.

Course Objectives
Upon successful completion of this course, students will be able to:
  • develop skills to assess a conflict situation and monitor your reaction to the conflict.
  • utilize effective communication techniques to manage conflict in a proactive manner.
  • resolve conflict through identifying it's source, and determining and implementing the best solution.

Course Outline
Lesson 1: Recognizing Conflict
Topic 1A: Identify Your Personal Reaction to Conflict
Topic 1B: Develop a Healthy Attitude Toward Conflict
Topic 1C: Assess the Situation
Topic 1D: Avoid Conflict Escalation

Lesson 2: Responding to Conflict
Topic 2A: Actively Listen
Topic 2B: Communicate Effectively
Topic 2C: Respond to Negative Tactics

Lesson 3: Resolving Conflict
Topic 3A: Identify the Source of the Conflict
Topic 3B: Determine the Best Solution
Topic 3C: Implement the Solution

Posted by Jeff Twardowski On 10/16/2010 | | del.icio.us  Technorati  Digg This 

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